Refund and Returns Policy

Returns

We want you and your pet to be completely satisfied with your purchase.

Customers may request a return within 7 days of delivery if:

• The product received is damaged during transit.
• The wrong product was delivered.
• The product has a manufacturing defect.

To initiate a return, please contact us at info@caninenoble.com with your order number and photographs of the product.

Conditions for Return

The product must:

• Be unused and unwashed.
• Be returned in its original packaging.
• Include all accessories and tags.

Returns may not be accepted for:

• Products damaged due to misuse, chewing, scratching, or improper handling by pets.
• Normal wear and tear.
• Customized or made-to-order products.

Refunds

Once the returned product is received and inspected, the refund will be processed within 7-10 business days.

Refunds will be issued through the original payment method used during purchase.

Replacement Policy

Customers may request a replacement instead of a refund for:

• Damaged products.
• Manufacturing defects.
• Incorrect items delivered.

Replacement requests must be made within 7 days of delivery.